Complete Customer view in one unified record.


Unified Customer Record in the native customer data platform that captured customer data from all touchpoints and powers your business to deliver delightful customer experiences.

Personalize customer engagement based on insights and context


Unified Customer Record enables sales, marketing and support teams leverage data from customer actions and behavior to deliver personalized engagement.

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For Sales

Accelerate your pipeline and engage your prospect with a holistic view of lead data from multiple touchpoints/sources.

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For Marketers

Generate higher marketing ROI and drive lead conversion through targeted and personalized multi-channel campaigns.

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For Support Teams

Exceed customer expectations leading to higher retention and upsell with a proactive view of the customer engagement history.

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Data Collection

Profile Unification

Enrichment

Activation

Segmentation

UCR: The unified system of intelligence for customer delight

Single source of truth

UCR ingests,enriches and presents data from multiple touchpoints across Freshworks products,web and social media.

No data silos

Have access to consistent,accurate,real-time information about the customers and break data silos across departments.

Personalized engagement

Createand manage detailed customer segments and execute targeted multi-channel,capaigns that delight customers.

See UCR in action

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Trusted by 50K+ customers big and small

We are a leading provider of the modern SaaS solutions that solve multiple, complex business problems to companies of all sizes. Businesses from more than 120 countries around the world use Freshworks products to delight their customers and employees every day.

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Testimonials

Using basic skills you can improve your business stuff

Leslie al

CEO, Next Holidays

It was an great expreience with bottom funnel team. they have complete our D2C travel brand name called Next Holidays We glad that we connect to the bottom funnel technical team. It was an insane experience with the team.

Ready to get started

Join our community of 50.000+companies of all sizes who use Bottom Funnel mordern Products to make it fast and easy to delight thier customers and employees

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Welcome to Bottom Funnel

Work the way that works for you

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