BOTTOM FUNNEL

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Refund policy for Bottom Funnel

At Bottom Funnel, we strive to deliver high-quality, customized solutions that align with your business goals. We recognize that service-based engagements require a clear understanding of deliverables and responsibilities. This Refund Policy outlines our approach to refund requests, eligibility criteria, and resolution procedures to ensure fairness, transparency, and mutual accountability.

Policy Scope

This policy applies solely to services rendered and invoiced by Bottom Funnel. It governs refund claims arising from engagements initiated directly through our official communication channels or website. It does not extend to:

Third-party tools, platforms, or software integrated into your solution

Partnered service providers not directly managed by Bottom Funnel

External websites or applications linked from Bottom Funnel’s platforms

Customers are encouraged to review the terms and conditions of third-party service providers before initiating transactions.

Eligibility for Refund

Refunds are considered under exceptional circumstances, where Bottom Funnel is unable to deliver on its commitments despite all reasonable efforts. A refund may be processed if all the following conditions are satisfied:

No Work Initiated: The project or service execution has not commenced.

Service Irreparability: Issues identified are beyond the scope of feasible resolution or correction.

Contractual Compliance: The client has fulfilled their obligations as per the agreed payment and engagement terms.

No IP Misuse: Deliverables or proprietary information shared during the engagement have not been copied, repurposed, or used for personal/commercial advantage.

Substantiated Claim: The request is supported by clear, well-documented reasoning and relevant evidence, such as communication logs, project timelines, or milestone reviews.

Exclusion of Third-Party Disputes: The refund request is not based on banking, card, or gateway-level disputes with payment vendors.

Refunds are not granted based on subjective dissatisfaction without detailed justification or in cases where partial or complete work has already been delivered as per the scope agreed upon.

Policy Revisions

Bottom Funnel may update or revise this Refund Policy at any time, without prior notice, to reflect changes in legal compliance, operational processes, or service models. The revised policy will be published on our website, and the last updated date will be reflected accordingly. We recommend that clients review this policy periodically to remain informed of their rights and obligations.

Refund process

Assessment & Review

Verifying project status and deliverables completed to date

Matching the request against service scope, contractual terms, and communication records

Determining the extent of refund eligibility - full, partial, or non-refundable

Post-Approval Requirements

Sign a formal Refund Acknowledgment Agreement

Confirm termination of service use and deletion of proprietary project assets

Agree to delete all shared material or intellectual property received during the project (unless otherwise authorized in writing)

Timeline & Mode of Refund

Refunds are processed within 7–10 business days of acknowledgment.

Refunds are made in the original payment currency. Any currency conversion loss, banking charges, or international transfer fees are the client’s responsibility.