Refund policy for Bottom Funnel

Our Refund Policy

At Bottom Funnel, we adhere to a transparent and customer-centric refund policy that aligns with industry standards. We prioritize fair assessment practices and ensure that all refund claims are processed with careful consideration, taking relevant parameters into account to ensure fair and justified decisions. Our policies are designed to address various types of refund requests stemming from different business needs and circumstances, aiming to provide mutually agreeable solutions. We approach each refund claim with the utmost care and strive to settle it in a timely and satisfactory manner.

Coverage and scope

This refund policy outlines the refund procedures and guidelines specific to Bottom Funnel's services. It applies solely to transactions and interactions involving Bottom Funnel as the service provider. Please note that this refund policy does not extend to the practices of companies or individuals not directly affiliated with Bottom Funnel, including third-party service providers or external websites linked from Bottom Funnel's platforms. Different terms and policies may apply to transactions or interactions with such entities, and users are encouraged to review their respective refund policies.

Refund Eligibility Criteria

At Bottom Funnel, we strive to address any concerns or issues you may have with our services. We prioritize finding suitable resolutions through our technical and expert teams. Refunds are considered under exceptional circumstances when no viable solution tcan be reached.

Refund eligibility is determined based on specific conditions and considerations:

• Development/Post-sales operations have not commenced.
• The project issues exceed the scope of rectification or resolution.
• Payment terms and conditions have not been violated.
• No unauthorized use of information for personal gain or business benefits.
• Valid and rational reasons supporting the refund claim are provided.
• Demonstrated proficiency in UI design and development, understanding the elements that make an app captivating.
• Supporting evidence and documentation substantiate the refund request.
• The claim is not related to any billing disputes with your bank or payment vendor.

Please note that if any of the above criteria are violated, the refund claim will be deemed invalid. Refund decisions are final and cannot be reversed.

Refund process

Pre-Refund:

• Thoroughly evaluate and verify the refund request for authenticity.
• Match the request with applicable parameters and valid references.
• Facilitate refunds in eligible cases, fully or partially, as appropriate.

Post-Refund:

• Sign a proof of agreement to acknowledge the refund process.
• Unless otherwise instructed, delete all shared information and communication related to the project.

Transaction:

• The refund process typically takes 7-10 business days after the refund agreement is signed.
• The refund will be issued in the currency in which you were charged. If it differs from your native currency, your bank may impose exchange fees, or fluctuations in exchange rates may result in a difference in the refunded amount compared to the original payment. Any associated fees or losses are solely your responsibility.

At Bottom Funnel, we strive to ensure a smooth and timely refund process, adhering to the agreed terms and conditions.

Changes

Bottom Funnel may modify this refund policy at its discretion and without prior notice. It is your responsibility to review the policy periodically for any updates. For further inquiries regarding our refund policy, please reach out to us at [email protected].